Job Description

Business AnalystLocation: 2 Broadway, New York, NY 10004 Duration: 12 Months Client: MTA Note: Position will be partly remote (2-3 days remote, 2-3 days on site)The HR Operations and Analytics team is seeking a hands-on, execution-oriented contractor to support high-priority initiatives through project coordination, process mapping, data analysis, and document management in the Microsoft 365 environment. This role requires someone who understands the dynamics of complex organizations, can manage multiple stakeholders, and thrives on translating ambiguity into action. You'll be part analyst, part coordinator, part problem-solver — with the ability to keep projects moving, structure information flows, and generate insights that drive decisions.Responsibilities:Coordinate cross-functional projects, track tasks, timelines, and deliverables, and ensure follow-throughConduct end-to-end process mapping and support business process documentationAnalyze data using Excel and Power BI to extract insights and inform decision-makingDevelop clear, concise presentations and reports using PowerPoint and other Microsoft toolsEngage stakeholders to clarify business problems, identify pain points, and co-create solutionsPrepare project trackers, meeting minutes, pre-reads, and action summaries for team and leadership meetingsCreate and maintain organized, version-controlled documentation libraries using Microsoft 365 tools (SharePoint, OneDrive, Teams, etc.)Manage access, permissions, and logical folder structures to ensure intuitive navigation and collaborationRisks:Desk work only/REMOTE whether any work will be performed within 50 feet of track right-of-way (yes or no): NoWhether the work may involve areas with environmental risks (lead, asbestos) -- substantial or minimal (yes or no): NoAll source files will be provided to the MTA.Qualifications:Experience & Education:3+ years of experience in roles involving project coordination, process improvement, or business/data analysisDemonstrated experience working in large, complex or matrixed organizationsStrong working knowledge of the Microsoft 365 suite, including: SharePoint (site creation, document libraries, access control) Teams (channel structure, file management) OneDrive, Excel, Power BI, PowerPoint, and OutlookProficiency in Excel (pivot tables, lookup functions, data cleaning) and Power BI(dashboards, data visualization)Preferred Qualifications:Process mapping skills like VisioExcellent communication, stakeholder engagement, and time management skillsExperience working with HR, operations, transformation, or shared services teamsFamiliarity with PeopleSoft, Workday, or ERP/HRIS systemsExposure to project/task management toolsExcellent oral, written, presentation, and communication skillsProficiency with Microsoft Office 2013 (Word, Excel, PowerPoint)Proficiency with Microsoft SharePoint version 2010 or higherFamiliarity with Microsoft Project version 2010 or higherExcellent inter-personal skills including the ability to work with individuals at all levels of the organizationStrong analytical and problem solving skillsAbility to effectively prioritize and execute in a high-pressure environmentAbility to independently set priorities and meet deadlines in a fast paced environment; a self-starterFamiliarity with creating Standard Operating Procedures (SOP's) and documenting key process requirements and can produce sample work upon request to the MTA.

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