Job Description
POSITION OVERVIEW
We are seeking a professional, compassionate, and reliable Ambulatory NEMT Operator to transport patients who walk independently or semi-independently across the Metro Phoenix area. you will operate a company-provided, clean, smoke-free, and climate-controlled vehicle to safely escort patients door-to-door for their scheduled medical appointments. Passengers may require a steady arm or light physical guidance due to age, illness, blindness, or cognitive impairment. No wheelchair lifts or heavy mobility equipment are involved.
CORE DUTIES & RESPONSIBILITIES
• Passenger Escort — Walk passengers safely from their door to the vehicle and escort them directly into their medical facility, providing a steady arm or guidance as needed.
• Company Vehicle Operation — Drive a company-owned sedan, minivan, or SUV with care and professionalism — maintaining smooth, low-impact acceleration and braking for fragile passengers.
• Vehicle Upkeep — Keep the company vehicle clean, smoke-free, and climate-controlled at all times. Conduct daily pre-trip inspections covering fluids, tire pressure, and interior cleanliness.
• Assistance Devices — Hand-load and unload light portable equipment — folding walkers, canes, or rollators — into the trunk safely and efficiently.
• Punctual Navigation — Utilize GPS to navigate Metro Phoenix’s highway grid, major hospitals, and medical plazas — ensuring timely pick-ups and drop-offs per dispatch schedules.
• Digital Logging — Use a smartphone or tablet to accept trip dispatches, log precise pick-up and drop-off times, and collect required patient confirmations.
• HIPAA Compliance — Maintain strict confidentiality of all patient information in accordance with HIPAA regulations throughout every trip.
SKILLS & ATTRIBUTES WE VALUE
• Empathy & Patience — High emotional intelligence to support passengers dealing with chronic pain, cognitive decline, or medical anxiety.
• Reliability — Consistent punctuality and commitment to scheduled routes — patients depend on you for critical medical appointments.
• Professionalism — Neat appearance, respectful demeanor, and a calm presence that reassures elderly and fragile passengers.
• Defensive Driving — A safety-first mindset — smooth driving technique with full focus on passenger comfort and road awareness.
WORKING CONDITIONS
• Vehicle — Company-provided 4-door sedan, minivan, or SUV — no hydraulic lifts or stretcher equipment required.
• Schedule — Primarily daytime hours aligned with medical facility operations, with occasional early morning shifts.
• Service Area — Metro Phoenix, AZ — including surrounding communities and major medical corridors.
\nCompany DescriptionNon-emergency medical transportation service
Non-emergency medical transportation service
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