GovCIO is currently hiring a ServiceNow Developer for our Deployable Communications Team. This position will be in San Antonio, TX and will be a onsite position.Learn about our Deployable Communications TeamResponsibilitiesThe ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our team’s Service Management and Operations Management requirements based on recommended Best Practices; Identify and document gaps between complete ServiceNow out-of-box capability and currently implemented baseline.Producing top quality products for the customer is vital. Primary duties of ServiceNow Developer include, but are not limited to:Collaborate with all team members to develop quality solutions that are reusable and scalable.Serve in a cross functional capacity to elicit user requirements and stories work with the team to build our program’s configuration requirements for the ServiceNow ITSM modules and integrations as necessary and assignedLeverage ITSM knowledge and experience and assist with the updating of operational documentation, guidelines, standard operating procedures (SOPs) when necessaryUtilize and/or create dashboards with ServiceNow to assist with metrics reporting and trend analysisDevelop and maintain design workbooks, process documentation and ServiceNow Agile storiesApply process definition, improvement, and design methodologies to identify, analyze, and improve business processes to improve quality, increase efficiencies/productivity, and increase customer satisfactionHaving a flexible work attitude and adjusting to customer IT restrictions pertaining to development and deployment of application systemsProblem solving and good communication skills – support requires interaction with customers, system administrators, and other supporting teamsExcellent interpersonal and organizational skillsAbility to work in a team environment and collaborateAbility to work with the customer and translate the customer’s needs and wants into a useful productQualificationsHigh School with 6 - 9 years (or commensurate experience)Clearance Required: Active TS/SCIRequired Skills and ExperienceStrong written and verbal communications skills and the ability to clearly document and explain ITSM processesWorking with CMDB and integration technologies JavaScript An architect mindset Enhancing the user experience with Service Portal and UI Builder ServiceNow module management and modificationPreferred Skills and ExperienceTroubleshooting ServiceNow and other ITSM functionality issuesComputer Science DegreeExperience with DoD NIPR, SIPR and JWICS NetworksExperience with DoD deployed communicationsCurrent ServiceNow Certified Application Developer certificationExperience with Hardware Asset Management, Software Asset Management, and Enterprise Asset Management plug-insDoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)#NSS #DSG #JP #ServiceNow #CJ Posted Salary RangeUSD $100,000.00 - USD $130,000.00 /Yr.
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